Lifetime Warranty

At Stone & Shank, we take pride in the expert craftsmanship of our fine jewelry. Our mission is to create beautiful, responsible jewelry that can be cherished for a lifetime. Every piece we craft undergoes rigorous quality control testing to ensure the highest standards.

Because we stand behind the quality of our work, we are proud to offer a Lifetime Manufacturing Guarantee on all our pieces.

What Our Guarantee Covers

If you ever experience an issue with your jewelry due to a manufacturing defect, we will take full responsibility for repairing it at no cost to you, for as long as you own the piece.

This includes, but is not limited to:

  • Loose or weakened prongs
  • A stone falling out due to a setting fault
  • Discoloration of gold due to manufacturing issues
  • Structural problems caused by craftsmanship errors

Claiming Your Lifetime Manufacturing Warranty

If you believe your jewelry has a manufacturing issue, please complete the steps below:

  • Contact us through our Contact Us form and a team member will assist you.
  • After discussion, we will arrange the best solution for your item.
  • If shipping the piece to us, include original packaging and accompanying materials where possible.
  • Wrap the jewelry securely in protective packaging and include a note with your contact details.
  • Customers are responsible for shipping costs when sending jewelry back for inspection or repair.
  • Please review what is and is not covered under our warranty.
  • We will assess the jewelry to determine whether the issue is covered.
  • If the issue is not covered, we will send a repair quote for approval. If declined, the piece will be returned to you.
  • Repairs or services performed by any jeweler other than Stone & Shank will void the Lifetime Manufacturing Warranty.

Wear and Tear (Not Covered)

All fine jewelry, especially rings, can be affected by normal wear and everyday activities. Our Lifetime Manufacturing Warranty does not cover accidental damage, loss of stones due to misuse, theft, or issues caused by general wear and tear.

Examples include:

  • Dents, abrasions, and scratches on settings from normal use
  • Chips, scratches, nicks, or breakage of gemstones due to wear or accidents
  • Damage caused by impact to exposed gemstone edges or girdles
  • Pits or holes caused by corrosive chemicals such as bleach or harsh cleaners
  • Discoloration caused by chemicals, makeup, pools, hot tubs, or bathing
  • Precious metals wearing down over time, especially claws and bands
  • Prongs caught, bent, or worn down through everyday wear
  • Loss of a gemstone caused by wear or unrelated damage

That said, we always value our customers. If your jewelry suffers accidental damage, contact us and we will gladly offer repair services at a minimal cost.

Our Lifetime Manufacturing Warranty is only valid with proof of purchase and if the jewelry has not been altered in any way.

Jewelry Care

To preserve the beauty and longevity of your ring, we recommend removing it during hands-on work. A helpful rule is that jewelry should be the last thing you put on before going out and the first thing you remove when returning home.

We strongly recommend removing your ring before:

  • Sports activities
  • Gym workouts
  • Heavy housework
  • Dishwashing
  • Gardening

View our Ring Care Guide for more information: [email protected]