Return & Refunds

Cancellation Policy

If you wish to cancel your order, you must notify us within 24 hours of placing it.

As we begin processing orders immediately, cancellations made after 24 hours will incur a 20% cancellation fee to cover restocking and labor costs.

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition received
  • Unworn or unused
  • With tags
  • In original packaging
  • Accompanied by order number, confirmation email, or proof of purchase

Custom Jewelry Restocking Fees

As rings are custom made to your ring size, diamond, and gold options:

  • Moissanite jewelry: 20% restocking fee
  • CVD(Lab-Grown) jewelry items: 30% restocking fee

These fees cover resizing, polishing, and handling. If returned items require extensive cleaning or repair, a higher restocking fee may apply.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right.

Non-Returnable Items

Unless damaged or defective, we cannot accept returns or exchanges for:

  • Custom or personalized orders
  • Made-to-order Eternity Bands
  • Any product with physical damage

Exchange Policy

If you wish to exchange your ring:

  • A 20% restocking fee applies to Moissanite pieces, while a 30% restocking fee applies to lab-grown diamond pieces.
  • Remaining balance will be applied toward the new purchase
  • Any price difference must be paid by the customer
  • Percentage may vary if gold or stone prices increase or decrease

This policy:

  • Must be initiated within 30 days of receiving the ring
  • Is limited to one exchange per piece
  • Credit cannot be applied to future purchases

Please contact us before returning jewelry. Customers are responsible for return shipping costs. We strongly recommend insured, trackable shipping, as we are not responsible for lost parcels.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, refunds are issued to your original payment method. Processing times may vary depending on your bank or card provider.

Resizing Policy

We offer ring resizing services to help ensure the perfect fit.

Resizing Limits

Rings may be resized:

  • Up to one full size larger
  • Up to one full size smaller

Resizing beyond this range may affect the integrity and appearance of the ring.

Exceptions

Rings featuring full eternity stones on the shank cannot usually be resized due to design limitations. In such cases, customers are encouraged to exchange for the correct size.

In some situations, we may exchange the original ring for an identical ring in your size instead of resizing if:

  • It offers faster turnaround time
  • It protects the design integrity

This applies only to plain gold bands without stones.

Customers are responsible for shipping costs both ways, including customs fees for international orders.

Repairs

If you need a repair, please contact our support team.

Our repair specialists will prepare an intake form noting the condition of your piece and required work. Covered warranty work may begin immediately.

This may include:

  • Replacing or resetting stones
  • Replacing the setting
  • Prong work or replacement
  • Restoring thinner areas of the band
  • Resizing the ring

Repair Timeline

Current repair timelines are approximately 2–3 weeks from the date we receive your piece.

If your piece requires a new stone, we cannot guarantee replacement of limited-edition or one-of-a-kind stones. If unavailable, we will contact you with the closest suitable alternative for approval.

Customers are responsible for shipping costs both ways.

Lifetime Support

Fine jewelry is delicate, and wear can happen over time. We stand behind our craftsmanship and are always here to help care for your jewelry for years to come.