Stone & Shank FAQs
Frequently Asked Questions
Product & Jewelry FAQs
Are your lab grown diamonds real diamonds?
Yes. Our lab-grown diamonds are real diamonds. They have the same chemical composition, crystal structure, and physical properties as natural diamonds. The only difference is their origin—ours are grown in a controlled laboratory environment rather than formed naturally beneath the Earth.
Just like natural diamonds, our lab-grown diamonds are available in a range of cuts, colors, clarities, and carat weights and can be independently graded for quality.
Are lab grown diamonds certified?
Yes. Our lab-grown diamonds are IGI certified and come with a physical certification. After your order is placed, we will also send you a soft copy of the IGI certificate within 48–72 hours for your records.
What is the difference between moissanite and lab-grown diamonds?
Moissanite has more sparkle (fire), while lab-grown diamonds look identical to natural diamonds. Both are durable — it depends on your preference and budget.
Are lab grown diamonds good for engagement rings?
Yes. Lab-grown diamonds are an excellent choice for engagement rings. They offer the same beauty, brilliance, durability, and chemical composition as natural diamonds, making them suitable for everyday wear. They’re also a popular choice for couples who want a larger or higher-quality diamond at a more accessible price point.
Will I receive a certificate with my diamond?
Yes, all our lab-grown diamonds come with an IGI certificate. You can also view the certification details while choosing your diamond on our website for complete transparency.
What metal options do you offer?
We offer 10K, 14K, and 18K gold in yellow, white, and rose finishes, along with platinum for a more premium and durable option.
How do I choose an engagement ring?
Start by considering your partner’s style, ring size, preferred metal, and lifestyle. Then choose a diamond based on the 4Cs—cut, color, clarity, and carat—and select a setting that complements their personal taste. If you’re unsure, our team can help you find the right combination and create a ring that fits your vision and budget.
Customization & Services
Do you offer customization?
Yes! We can fully customize your ring. If you have even a small idea or inspiration, we’ll turn it into a detailed CAD design and share it with you. You can request any changes, and we’ll refine it until it’s perfect.
Will I get to see the design before it’s made?
Absolutely. We create a detailed CAD design so you can visualize your ring before production. Nothing moves forward without your approval.
Can I make changes during the process?
Of course. We understand that ideas evolve, which is why we allow revisions during the design phase. You can request adjustments to elements like stone size, setting style, or band details until the design feels just right.
Can I personalize an existing design from your collection?
Yes, our designs are fully customizable. You can modify stone shape, carat size, metal type, band width, or even add unique design elements. This way, you get a piece that combines our craftsmanship with your personal touch.
How long does a custom piece take?
Typically, custom pieces take around 2–3 weeks after final design approval. The exact timeline may vary depending on the complexity of the design, but we always aim to deliver within a reasonable timeframe without compromising quality.
Do you offer engraving services?
Yes, we offer free engraving to add a personal touch to your jewelry. You can include names, initials, dates, or a short message—making your piece even more meaningful and memorable.
What if I don’t know my ring size?
If you’re unsure about your size, we can guide you with simple at-home methods to find the right fit. Additionally, we offer resizing options after purchase to ensure your ring fits comfortably.
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders. Our goal is to make your experience seamless from purchase to delivery, with no hidden charges.
Do you ship internationally?
Yes, we ship worldwide. No matter where you’re located, we ensure your jewelry reaches you safely and securely.
How long does delivery take?
As all our pieces are made to order, the crafting process typically takes 2–3 weeks. Once your piece is ready, shipping usually takes an additional 5–7 business days, depending on your location.
Each piece is carefully created to ensure the highest quality and finish. We’ll always share a more precise estimated timeline with you once your order is confirmed.
How can I track my order?
Once your order is shipped, we will share complete tracking and shipping details via email so you can stay updated on your delivery.
Is the jewelry safely packaged?
Absolutely. Every piece is securely packaged in protective materials and elegant boxes to ensure it arrives in perfect condition—and ready to gift.
Will I have to pay customs or duties?
We take care of all applicable customs duties and taxes for international orders, ensuring a smooth, hassle-free delivery experience with no additional charges
Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, we can update the address. Please contact us as soon as possible to make any changes.
What if my package is delayed?
While we aim for timely delivery, occasional delays can happen due to logistics or customs. Rest assured, we’ll assist you and stay in touch until your order reaches you.
Returns & Exchanges
Do you accept returns?
Yes, standard designs can be returned within 30 days of delivery, as long as they are unworn, in original condition, and include certification. Custom-made or engraved pieces are not eligible.
Do you offer exchanges?
Yes, we do offer exchanges. Just contact us within the 30-day return period, and we’ll help you with the next steps.
Can I exchange my ring if the size is incorrect?
Yes, we offer resizing support. If your ring size isn’t perfect, we can assist with resizing to ensure a comfortable fit. Terms may vary depending on the design.
Is there a time limit to request an exchange?
Yes, you have 30 days from delivery to request an exchange. Just contact us within this period, and we’ll take care of the rest.
Are there any charges for exchanges or resizing?
A 20% restocking fee is applicable on returns. For exchanges or resizing, any additional costs—if applicable—will be transparently shared before proceeding.
Returns & Warranty
Do you accept returns?
Eligible non-custom items may be returned within the stated return window.
Are custom orders refundable?
Custom and personalized items are generally final sale.
Do you offer warranty coverage?
Yes. We offer support for craftsmanship-related issues.
What if my item arrives damaged?
Contact us immediately with photos for priority resolution.
Care & Maintenance
How do I clean my ring?
Use warm water, mild soap, and a soft brush. Avoid harsh chemicals.
Can I wear my ring daily?
Yes, but remove during gym, heavy work, chemicals, or impact activities.
Still Need Help?
Your perfect piece deserves personal guidance.
Contact Stone & Shank for one-on-one support with rings, diamonds, moissanite, sizing, or custom orders.