At Stone & Shank, we strive to deliver every piece as smoothly and efficiently as possible. Below you’ll find important information regarding shipping, returns, refunds, exchanges, resizing, and repairs.

Shipping Policy

Custom Jewelry Manufacturing

Each custom jewelry piece takes approximately 2–3 business weeks to create. Once manufacturing is complete, we will seek your confirmation before shipping.

Shipping & Delivery

After dispatch, orders typically arrive within 7 to 9 business days. Please note that Stone & Shank is not responsible for delays caused by severe weather or other unforeseen conditions. We do not ship to PO boxes.

If the customer changes the delivery address directly with the shipping company while the parcel is in transit, the customer will be responsible for any resulting delays.

Product Changes

If changes are requested before shipment, the manufacturing timeline will restart from day one.

Delivery Assurance

While we prioritize urgent orders and guaranteed dispatch wherever possible, delays caused by the shipping company remain outside our control. We appreciate your understanding.

Order Tracking

For assistance with order tracking, please contact our customer support team.

Cancellation Policy

If you wish to cancel your order, you must notify us within 24 hours of placing it.

As we begin processing orders immediately, cancellations made after 24 hours will incur a 20% cancellation fee to cover restocking and labor costs.